Credit Card Errors ( Card was declined or order was not accepted )

FastSpring is a trusted global full-service ecommerce partner for TypingMaster Inc.

1. Why am I seeing "Your credit card was declined. Please try another card, or choose a different form of payment"?

This message typically appears when your credit card issuer has declined the transaction. Common reasons for this include insufficient funds, inaccurate card information, exceeding activity limits, expired cards, mismatched billing addresses, or suspicions of fraudulent activity.

Solution  Firstly, ensure the information entered is accurate. If the issue persists, contact your bank to clarify the reason for the decline and consider trying another payment method.

When Indian cards are used for international transactions, these have to first be enabled for international online usage.

HDFC: login to Netbank > Cards > Credit/Debit Cards > Request > International Enable.

ICICI: SMS INTL to 5676766 from your registered mobile number.

KOTAK: Please contact the customer support centre number: 1860-266-2666.

CITIBANK: Call Citiphone https://www.online.citibank.co.in/customerservice/citiphone.htm

SBI Visit sbicard.com or the SBI Mobile app, select Request > Activate International Usage 

AXIS: Login to Axis Bank >> Select Card > Upgrade Card >> Change Usage Preference.

2. What should I do if I receive the message "We regret that your order could not be accepted"?

This message indicates a declined transaction, potentially due to fraud concerns flagged by FastSpring or your bank.

Solution: contact FASTSPRING Consumer Support for assistance. You might need to verify your payment or choose an alternative payment method to complete the transaction.

3. How do I resolve a "Your credit card security code (CVC) is invalid" error?

This error suggests an issue with the security code entered during checkout.

Solution: Double-check the CVC entered and ensure it matches the information on your card. If the problem persists, try re-entering the code or using another payment method.

4. What if my PayPal transaction fails?

Failed PayPal transactions may result from various factors, including inaccurate billing addresses, transaction limits, or interruptions in the checkout process.

Solution: Try placing a new order using a different browser, selecting an alternate 

payment method within PayPal, or contacting PayPal directly for assistance.

5. Why might my transaction be blocked by my local bank (for buyers from India)?

Changes in RBI guidelines might lead to banks blocking transactions for Indian buyers. 

Solution: If your transaction is blocked, consider using a different card or contacting your bank for assistance.  

6. What should I do if I notice unexpected charges on my statement?

Unexpected charges, such as temporary authorizations or duplicate charges, may occur due to various reasons, including technical glitches or authorization holds.

Solution: Monitor your statement for a 5-7 business days as temporary authorizations typically clear automatically. For duplicate charges, request a refund from Consumer Support.

7. How do I resolve a temporary hold on my FastSpring account?

If a temporary hold is placed on your FastSpring account, it could prevent successful transactions.

Solution: Contact FastSpring Consumer Support directly to have the hold removed. Submit your details via the provided link and select "Purchase Issue." Expect a response within 1-2 business days to ensure a smooth software purchase.

For any further inquiries or assistance, feel free to reach out to our customer support team.

This FAQ aims to address common concerns regarding credit card errors and failed transactions during purchases on the TypingMaster websites, offering insights and solutions to assist users in completing their transactions successfully.